HVACopediaSupport
We usually answer within one business day.
Common questions
Do I need an account?
No. You can search codes, read guides and use the calculators without signing in. An account is needed to send field reports and to use the AI assistant.
How do I use the app with no signal?
The app keeps a copy of the code library on your phone. To make sure it is current, open the menu, go to About & updates and tap Update now under Offline library while you have a connection. After that, codes and guides open without internet. Reports you write offline are kept on the phone and sent when you are back online.
A code is missing or the steps are wrong
Open the menu and tap Report an error. Pick "Fix / add a code", write what is wrong or what fixed it, and add a photo of the display or rating plate if you can. We review every report.
I'm not getting notifications
Check that notifications are allowed for HVACopedia in your phone's settings, and in Account choose how you want job notifications (phone, email or both). On iPhone, phone notifications need the App Store version; until it is released, choose email.
I forgot my password
On the sign-in screen tap Forgot password. We will email you a code to set a new one.
How do I delete my account?
In the app go to Account and tap Delete account at the bottom of the screen, then confirm twice. Your account is deleted right away. Reports already added to the library stay there without your name. See the Privacy Policy for details.
Can I use HVACopedia for my company's jobs?
The job and dispatch features are being tested with our own team first. If you run an HVAC company and want to hear when they are ready, email us.
Safety
HVACopedia is general guidance for qualified technicians. Always follow the manufacturer's manual and local codes. If you smell gas, leave the area and call the gas utility or 911.