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Navien · Boiler

E786 Improper front panel detected

Medium severity Navien NHB-HNavien NFB-H

What the control is telling you

The front panel installed is not the right version for this boiler. Manual action: check for correct panel version.

Applies to: Navien NHB-H (NHB-055H/080H/110H/150H) and NFB-H fire-tube (NFB-175H/200H) condensing boilers

Likely causes

  • Wrong replacement front panel
  • Panel firmware not compatible

Test and repair steps

  1. Check the panel part number against the boiler model.
  2. Check Main F/W Ver and Panel F/W Ver in Status Info.
  3. Install the correct panel version.

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Source: Navien NHB-H Installation and Operation Manual, 11.14 Understanding Error Codes, p.119; Navien NFB-H Installation Manual, 11.7 Understanding Error Codes, p.116; NHB-H User's Information Manual (V1.0 Apr 2024), 5.2, p.24. Summarized in our own words; check the original manual for your model.

Homeowner looking at this code? See what it means for you and when to call a technician.

For licensed technicians. Gas, electrical and refrigerant work must be done by a qualified, licensed person. Shut off power and gas before servicing, never bypass a safety control, and follow the manufacturer’s manual for the exact model; it and local codes always take priority. HVACopedia is not affiliated with any manufacturer; brand and model names only identify the equipment.